How do I enroll in eStatements?
What is the fee for eStatements enrollment?
How far back can I view statements online?
Can I get hard copies of my statements, as well?
How do I know when my new statement is ready each month?
I have a new e-mail address. How do I update my eStatements notification?
How do I disenroll from the eStatements service?
Q. How do I enroll in eStatements?A. Signing up for Chartway’s FREE eStatements is fast and easy:
Back to Top
Q. What is the fee for eStatements enrollment? A. Chartway's eStatements service is free.
Q. How far back can I view statements online? A. Currently statements from September 2006 forward (as applicable) are available through eStatements.
Q. Can I get hard copies of my statements, as well? A. Enrollment in the eStatements service will halt delivery of paper statements. However, there is a print option within eStatements that can be used to print copies of any available statement as needed at any time without service fee. Hard copies may also be requested from our service office or any branch for a fee of $2.50 per copy.
Q. How do I know when my new statement is ready each month?A. Every month, the eStatements service generates an e-mail and sends to subscribers to notify them the newest statement is ready to be viewed. Note: This is just a notification that the eStatement is ready to be viewed online. No member information is sent in this notification.
Q. I have a new e-mail address. How do I update my eStatements notification? A. Within eBranch the new address will need to be entered into the Change e-mail Address under Personal Profile. Once the new address is entered and confirmed, new notifications will be delivered to the address provided.
Q. How do I disenroll from the eStatements service? A. You will need to call Chartway at 757.552.1000 to request going back to printed statements.